Qrpay 4 is fully committed to protecting the privacy and security of every Malaysian player's personal data. This document transparently explains how we collect, use, store, and protect your information.
We invest in the best technology and processes to ensure your privacy is protected at all times
Introduction: This Privacy Policy explains how qrpay 4 ("we", "Platform") collects, uses, stores and protects your personal information as a registered player. By using the qrpay 4 platform, you agree to the terms of this Privacy Policy. Please read it carefully before registering.
Qrpay 4 collects your personal information through several channels as you use our platform. This collection is necessary for us to provide a secure, fair service that complies with all applicable legal requirements.
We collect two main categories of information: information you provide directly to us, and information collected automatically as you use the platform.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity (name, IC, DOB) | KYC & Age Verification | Duration of active account + 7 years |
| Contact information | Communications & Security | For the duration of the active account |
| Financial data | Transaction processing | 7 years (legal requirement) |
| Gaming data | Service improvement | 3 years |
| Technical Logs | Security & debugging | 12 months |
Qrpay 4 uses collected personal information solely for legitimate purposes related to providing online gaming platform services to Malaysian players. We do not use your data for unrelated purposes without your explicit consent.
The following are the main purposes for which your personal data is used on the qrpay 4 platform:
Qrpay 4 takes the personal data security of Malaysian players very seriously. We implement comprehensive technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction.
Your data is stored in Tier III data centres with strict physical access controls, redundant power systems and disaster protection. All servers use at-rest encryption to safeguard stored data.
Only authorised qrpay 4 staff with a legitimate business need may access player personal data. All access is logged, monitored, and regularly audited to prevent any misuse.
Your data is automatically backed up daily to geographically separate locations to ensure data resilience and availability in the event of an emergency or technical disruption.
Qrpay 4 maintains a tested security incident response procedure. In the event of a data breach affecting your information, we will notify you within 72 hours, in line with industry best practices.
Shared Responsibility: While qrpay 4 takes all reasonable steps to protect your data, your account security also depends on your own actions. Use a strong password, enable 2FA, and never share your login credentials with anyone.
Qrpay 4 understands that your privacy is a trust we hold with full responsibility. We do not sell, rent, or disclose player personal data to third parties for their own marketing or commercial purposes.
However, there are limited situations where qrpay 4 may need to share your data with the following parties:
| Third Parties | Purpose of Sharing | Disclosure Limits |
|---|---|---|
| Payment Processors (Touch 'n Go, GrabPay, DuitNow, FPX) | Processing deposits and withdrawals in MYR | Only the minimum financial data required |
| KYC Verification Providers | Verifying player identity and age | Identity information only, bound by NDA |
| IT Service Providers | Hosting, security, and technical support | Restricted access, bound by confidentiality agreement |
| Malaysian Authorities | Legal compliance, criminal investigations | Only when legally required |
| Independent Auditors | Security and compliance audits | Anonymised data only where possible |
All third parties we work with are bound by strict data protection agreements and are required to uphold privacy standards equivalent to those of qrpay 4. They may only use your data for the specified purpose and are prohibited from disclosing it to any other party.
Qrpay 4 uses cookies and similar tracking technologies to enhance your gaming experience, analyse platform performance, and maintain session security. Cookies are small text files stored on your device when you visit our platform.
You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the qrpay 4 platform and your gaming experience. We recommend keeping essential and security cookies enabled at all times.
Note: qrpay 4 does not use third-party cookies for targeted advertising outside our platform. Data collected through cookies remains within the qrpay 4 ecosystem and is not shared with external advertising networks.
As a registered qrpay 4 player and a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days.
If your personal data is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data, subject to our legal retention obligations under the PDPA and Malaysian financial regulations.
You may object to the processing of your data for direct marketing purposes at any time by contacting support@qrpay4.com.
To exercise any of the above rights, please contact the qrpay 4 Data Protection Officer at support@qrpay4.com, clearly stating your request. We will verify your identity before processing any personal data request to ensure your information remains secure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how qrpay 4 handles your personal data, please do not hesitate to reach out. Our privacy team is ready to assist you.
Support@qrpay4.com
Response within 1–2 business days
Chat live with
our support team
Privacy complaints processed
within 21 business days
Privacy Policy Amendments: qrpay 4 reserves the right to amend this Privacy Policy from time to time in response to changes in law, technology or business operations. Players will be notified of any material changes via email or in-platform notification at least 14 days before they take effect. Current effective date: 1 January 2026.